Support and Billing

All Citus Cloud plans come with email support included. Premium support including SLA around response time and phone escalation is available on a contract basis for customers that may need a more premium level of support.


Email and web based support is available on all Citus Cloud plans. You can open a support inquiry by emailing or clicking on the support icon in the lower right of your screen within Citus Cloud.

Billing and pricing

Citus Cloud bills on a per minute basis. We bill for a minimum of one hour of usage across all plans. Pricing varies based on the size and configuration of the cluster. A few factors that determine your price are:

  • Size of your distributed nodes
  • Number of distributed nodes
  • Whether you have high availability enabled, both on the primary node and on distributed nodes
  • Size of your primary node

You can see pricing of various configurations directly within our pricing calculator.